FAQs

FREQUENTLY ASKED QUESTIONS

We are here to help! If you can't find the answers you are looking for on this page then please send us an email to info@hellopossumclothing.com.au and we will answer as soon as possible!

Check our SIZING page for all the details.

Check our DELIVERY page for information on order and postage times. Please allow 5 to 7 business days for your garments to be made plus postage.

Depending on the garment, we can often fast-track orders. Please leave a note at checkout or send us an email to info@hellopossumclothing.com.au if you would like information on a particular item.

Yes, our prices include GST and other taxes.

We make and post your order as fast as possible. Your delivery address can only be changed as long as your order has not been posted. To change your delivery address, contact us on info@hellopossumclothing.com.au.

Check our RETURNS page for more information.

Most of our dresses are made from 100% or high % cotton so can withstand a gentle cold machine wash cycle, however, we always recommend that you cold hand wash each garment. The material used to make each dress is listed with the product when browsing and each item arrives with a care label.

We are currently unable to offer online gift cards, please email info@hellopossumclothing.com.au if you have a specific gift or idea in mind and we can see what we can do.

Please send us an email at info@hellopossumclothing.com.au